CAREERS: BILINGUAL IT SUPPORT SPECIALIST

Secure your future with a career at AGMS

Bilingual IT Support Specialist

Location: Little Elm, TX

Are you a self motivated individual who likes to stay up to date with the latest and greatest in the tech industry? Do you thrive on problem solving and personal growth opportunities?

Avant-Garde Marketing Solutions is an established, fast-growing company in the payment processing industry looking for an experienced, entrepreneurial-minded technician to support our nationwide portfolio of clients. We are currently looking for a dynamic individual to play a vital support role in problem solving while providing unconditional service to advance client relationship.

Responsibilities:

  • Handle inbound and outbound tech support calls in a courteous, efficient and professional manner

  • Basic networking connectivity troubleshooting

  • Basic concept of troubleshooting

  • Problem solving skills

  • Strong communication skills written/verbal/phone

  • The ability to take ownership of an issue and see it through to completion

  • Availability after hours and on weekends as needed.

  • Some sales experience

  • Assist in Social Media Updates

  • Maintain excellent IT related logs and records

Special consideration will be given to candidates with the following skills:

  • Bilingual: English and Spanish

  • Experience with Microsoft Office and Adobe Creative Cloud (Photoshop and InDesign)

  • Basic experience with HTML and Wordpress

Requirements:

  • 2 years previous collective experience in customer support/technical support

  • Must have high level of interpersonal skills to handle sensitive and confidential situations.

  • Must be able to interact and communicate with individuals at all levels of the organization.

  • Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, Access, PowerPoint)

Ready to start your career?

Send a copy of your latest resume and a cover letter describing previous experience(s) you've had with companies or organizations using the below form.