CAREERS: BILINGUAL IT SUPPORT SPECIALIST
Secure your future with a career at AGMS
Bilingual IT Support Specialist
Location: Little Elm, TX
Are you a self motivated individual who likes to stay up to date with the latest and greatest in the tech industry? Do you thrive on problem solving and personal growth opportunities?
Avant-Garde Marketing Solutions is an established, fast-growing company in the payment processing industry looking for an experienced, entrepreneurial-minded technician to support our nationwide portfolio of clients. We are currently looking for a dynamic individual to play a vital support role in problem solving while providing unconditional service to advance client relationship.
Handle inbound and outbound tech support calls in a courteous, efficient and professional manner
Basic networking connectivity troubleshooting
Basic concept of troubleshooting
Problem solving skills
Strong communication skills written/verbal/phone
The ability to take ownership of an issue and see it through to completion
Availability after hours and on weekends as needed.
Some sales experience
Assist in Social Media Updates
Maintain excellent IT related logs and records
Special consideration will be given to candidates with the following skills:
Bilingual: English and Spanish
Experience with Microsoft Office and Adobe Creative Cloud (Photoshop and InDesign)
Basic experience with HTML and Wordpress
2 years previous collective experience in customer support/technical support
Must have high level of interpersonal skills to handle sensitive and confidential situations.
Must be able to interact and communicate with individuals at all levels of the organization.
Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, Access, PowerPoint)