QUICK REFERENCE GUIDES

Dejavoo Z11Dejavoo Z11

Run A New Sale (EMV Retail)

1. From Main Screen: Type in the transaction amount, press Enter
2. Insert, Swipe or Tap credit card
3. Wait for receipt to print, or for On-Screen signature (if enabled)
4. Merchant Copy of receipt prints first, then the customer copy
5. Press Enter or any other key to print customer receipt or press red cancel button to skip customer receipt

Manually Run a Sale (EMV Retail)

1. Type in the transaction amount, press Enter
2. Type in the credit card account number, press Enter
3. Type in the expiration date, press Enter
4.Machine will ask IS CARD PRESENT? Select "Yes" or "No"
5. Type in the CVV2, press Enter
6. Type in the cardholder's billing Zip Code, press Enter
7. Type in the numbers of the cardholder's billing address, press Enter
8. If asked for a PO, type in either a designated PO or 1, then press Enter
9. If card is present, cardholder is asked to sign on the screen. Sign and select OK
10. Tear off the first receipt, which is kept by you
11. Press Enter or any other key to print the customer receipt or press the red cancel button to skip customer receipt

Swipe a PIN Debit Sale (EMV Retail)

1. Press "Credit" on the touch screen display, and select Debit
2. Type in the dollar amount, press Enter
3. Swipe the card
4. Customer will then need to type in their PIN and press Enter
5. Sign on the terminal screen or on printed receipt in required and select OK
6. Merchant Copy of receipt prints first, then the customer copy
7. Press green Enter or any other key to print the customer receipt or press the red cancel button to skip customer receipt

Reprint a Receipt (EMV Retail)

1. Press the Favorites icon (Gold Start at bottom of screen)
2. Press 4 or select "Reprint CR/DB"
3. Select "By Transaction #"
4. Type in the transaction #
5. Press Enter
6. Select "1. Merchant Copy" or "2. Customer Copy"
7. Tear off the receipt
8. Press Cancel twice to return to main menu

Void a Transaction (EMV Retail)

1. |Press| Press Enter
2. |Select| Select Applications ->
3. Press |Enter| on Credit/Debit/EBT
4. |Select| Select Host Utility->
5. |Type| Type in the manager password and press Enter
6. |Select| Select Void Transaction
7. |Select| Select either By Transaction # or View All
If you selected By Transaction #:
Type in Transaction #, press Enter
Confirm you have the correct transaction, then hit Select
Press OK to void
Type in manager password, press Enter
Follow the Sign Here prompts
If you selected View All:
Scroll by selecting Prev or Next
Hit Select when you find the transaction you wish to void, select OK
Type in the manager password, press Enter
Follow the prompts for Sign Here

Run a Refund (EMV Retail)

If the transaction has batched or is a PIN Debit transaction, proceed with a refund. If the transaction has not been batched or is not a PIN Debit please Void the transaction.

1. Press the yellow back button
2. Select "Return"
3. Type in the amount of the transaction, press Enter
4. Confirm the amount by selecting OK on the screen
5. Type Type in the password, press Enter
6. Swipe or type in the credit card number, press Enter
7. Sign on the terminal screen and select OK
8. Tear off first receipt
9. Press Enter or any other key to print the customer receipt or press the red cancel button to skip customer receipt

Print a Summary Report (EMV Retail)

1. Press Enter
2. Select "Reports"
3. Select "Summary Report"

Print a Detailed Report (EMV Retail)

1. Press Enter
2. Select "Reports"
3. Select "Daily Report"

Manually Batch or Settle Terminal (EMV Retail)

1. Press Enter
2. Select "Settlement"
3. Select "Settle Daily Batch"
4. Type in passowrd
5. Press Enter

Verify that a Transaction Processed Correctly (EMV Retail)

See the section on "Print a Detailed Report"

This report will display all transactions currently in the terminal, including voids and refunds.

Tip After Sale (EMV Restaurant)

1. Press Enter
2. Select "Applications"
3. Select "Credit/Debit/EBT"
4. Select "Tips and Tabs"
5. Select "Edit Tip CR/DB"
6. Select "All"
7. Select "Transaction #"
8. Input the transaction # listed on the receipt
9. Press Enter.
10. Press "Yes" to confirm
11. Continue with next Transaction # or Press Red X back to the Main Screen

Adjust the Time or Date (EMV Retail)

1. {ENTER} Press Enter
2. {SELECT} Select Utility->
3. {TYPE} Type in manager password and press Enter
4. {SELECT} Settings->
5. {SELECT} Select Date And Time
6. {TYPE} Type in the current Date, press Enter
7. {TYPE} Type in the time in military format, press Enter
8. {PRESS} Hit the Red Cancel button twice to go back to the main screen

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